PRIVACY POLICY

At Fisher and Co we are committed to safeguarding your privacy. This privacy policy covers the collection, use and disclosure of personal information that we collect from you on this site. This information is only that required by us and/or any partner/associated companies in order to provide you with the products, quotes or information you have requested or may require.

1. SCOPE

All data subjects whose personal data is collected, in line with the requirements of the GDPR.

2. RESPONSIBILITIES

2.1 The Compliance Officer is responsible for ensuring that this notice is made available to data subjects prior to Fisher and Co collecting/processing their personal data.
2.2 All Employees/Staff of Fisher and Co who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

3. PRIVACY NOTICE

   3.1 Who are we?
Fisher and Co offering Lettings services, as well as management services for landlords.
Our Data Protection Officer and data protection representatives can be contacted directly here:
• headoffice@fisherandco.uk

The personal data we collect will be used for the following purposes:
• Contacting you in relation to assisting with your specified brief of finding a property for sale or let.
• Undertaking the necessary verifications in relation to referencing checks.
• The inclusion of any detail specific to the necessity of completing and binding contracts or agreements (tenancy agreement, terms of business, holding/ payment receipts completion documentation)
• Arranging access for maintenance, inspections or viewings of the property
• Making contact in relation to the renewal or termination of the tenancy
• Making contact in relation to payments associated with scheduled rentals or invoices
Our legal basis for processing this personal data will be in relation to:
• Our compliance to retain for a fixed period of time specific records or documentation as required to satisfy set obligations put in place by law.
• The review of any tenancy agreements
• Any possible legal action which may need to be implemented

Any legitimate interests pursued by us, or third parties we use, are as follows:

• Utilities providers, block management/freeholders, collections agencies
• Contractors (maintenance, surveyors, inventory clerks, referencing, etc.)
• Solicitors acting on behalf of the landlord or agent, insurers of the landlord
The special categories of personal data concerned are:
• Name, D.O.B, Title (Mr/Mrs Etc)
• Validity documents (proof of ID, Visa, Right to rent)
• Contact details (telephone/mobile number, email address, property address)

3.2 Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.
Consent is required for Fisher and Co to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time.

3.3 Disclosure

Fisher and Co will not pass on your personal data to third parties without first obtaining your consent. The following third parties that will receive your personal data for the following purpose(s) as part of the processing activities are:
Credit referencing agencies, authorized maintenance companies and landlords, utility companies, deposit schemes\ombudsman.

3.4 Retention period

Fisher and Co will process personal data for the period of your tenancy, or until you request that we stop, and will store the personal data for 6 years in the event of you entering into a tenancy or other legal agreement as specified by legislation.

3.5 Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: in the event that Fisher and Co refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.4 above) in the processing of your personal data.

3.6 Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Fisher and Co (or third parties as described in 3.4 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Fisher and Co’s data protection representatives Data Protection Officer.
The details for each of these contacts are:

Supervisory authority contact details (Data Protection Officer (DPO)
Information Commissioners Office
Wycliffe House, Water Lane 
Wilmslow, Cheshire, SK9 5AF 
Email: registration@ico.org.uk : Telephone: 0303 123 1113